1.
When America Does It Right: Case Studies in Service Quality - Jay W. Spechler - Hardcover - ...
by Spechler, Jay W.
ISBN: 9780898061000
List Price: $27.00
2.
Managing Quality in America's Most Admired Companies
by Spechler, Jay W.
ISBN: 9780898061185
List Price: $49.95
3.
Aiming High Success Stories of Leadership and Strategic Planning
by Spechler, Jay W.
ISBN: 9781929059034
List Price: $29.95